Last updated: August 5, 2026
TERMS AND CONDITIONS
These Online Terms and Conditions of Sale and Website Use, hereinafter referred to as the “Terms”, govern the use of www.ninaswimwear.com and all orders for Nina Swim products placed through the Website.
The French version of these Terms is the legally binding reference version.
1. Seller information
The Website and the products offered for sale are operated by:
E.I. SAUCET Nina Marie-Claire Tahia
Brand: Nina Swim
Trading name: THE STUDIO by Nina Swim
Tahiti Registration Number: D71226
Papeete Trade and Companies Register: 20 833 A
Physical address:
Centre Vaima, First Floor, Lot 35
98714 Papeete, Tahiti, French Polynesia
Postal address:
PO Box 44805
98713 Papeete, Tahiti, French Polynesia
Email: contact@ninaswimwear.com
Publication Director: Nina SAUCET
The Website is hosted by:
EasyPME
Tahiti Registration Number: 845339
Papeete Trade and Companies Register: 07341 B
2. Purpose and scope
These Terms apply to all orders placed through www.ninaswimwear.com by customers acting as consumers.
The Website exclusively offers Nina Swim products, including:
- swimwear;
- clothing;
- accessories.
Other products that may be sold at The Studio by Nina Swim physical store, including third-party or consignment products, are not offered through the Website and are not governed by these Terms unless expressly stated otherwise.
Placing an order constitutes full acceptance of the Terms in force at the time of the order. The customer confirms acceptance by ticking the relevant box before payment.
The Terms remain accessible on the Website at all times.
3. Capacity to place an order
The customer confirms that they have the legal capacity required to enter into a sales contract.
Minors may place an order only with the authorisation of their legal representative. The legal representative is responsible for any order placed by the minor.
4. Products
The essential characteristics of each product are described on the relevant product page.
Before placing an order, the customer must review the product description, photographs, sizing, materials, care instructions and, where available, the size guide.
Photographs are produced with care. However, colours may vary slightly depending on the customer’s screen, brightness, settings or the conditions under which the photographs were taken. Such differences do not necessarily constitute a lack of conformity.
The size guide is provided for guidance only. The customer remains responsible for choosing the appropriate size, unless Nina Swim provided incorrect information.
Two-piece swimsuits are sold exclusively as complete sets. Where the option is available on the product page, the customer may select a different size for the top and bottom. The individual parts of a set are not sold separately.
Care instructions displayed on the label, product page or FAQ section must be followed.
Nina Swim does not provide any specific commercial warranty against oxidation, colour fading or aesthetic changes affecting swimwear, jewellery or accessories, without prejudice to any mandatory legal warranties.
5. Product availability
Products are offered subject to availability.
Despite the measures taken to maintain accurate stock levels, an availability error may exceptionally occur after payment.
In that situation, Nina Swim will contact the customer and offer:
- a replacement product;
- an exchange;
- a store credit accepted by the customer;
- or a full refund for the unavailable product.
A store credit will not be imposed where Nina Swim is unable to fulfil the order.
6. Prices and currency
The reference prices are stated in CFP francs – XPF, inclusive of applicable taxes.
Visitors whose IP address is located outside French Polynesia may see an automatic price conversion into euros. This conversion is provided for information and may vary according to the exchange rate used by the Website.
The amount displayed on the payment page before final confirmation is the amount accepted by the customer.
The customer’s bank or card issuer may apply its own currency conversion rate or bank fees. Nina Swim does not control and is not responsible for such fees.
Delivery charges, where applicable, are displayed before the order is confirmed.
Nina Swim may change its prices at any time. Changes do not apply to orders that have already been confirmed and paid.
Obvious pricing errors
In the event of an obvious pricing error, including where a price is clearly disproportionate to the usual value of the product, Nina Swim will contact the customer.
The customer may:
- accept the corrected price;
- or cancel the order and receive a full refund.
A price will never be changed unilaterally after payment without the customer’s consent.
7. Promotions and discounts
Promotional codes:
- cannot be combined;
- cannot be applied to products already on sale or subject to another promotion;
- cannot be used to purchase gift cards;
- must be entered before payment is confirmed.
A discount cannot be applied retrospectively after an order has been confirmed.
Specific promotions may be subject to additional conditions displayed at the time of the offer. Where such conditions conflict with these Terms, the specific conditions will apply only to the relevant promotion.
8. Orders
The customer selects the products, sizes and quantities and must check the contents of the shopping cart before payment.
The customer is responsible for the accuracy of the information provided, including:
- their identity;
- email address;
- billing address;
- delivery address;
- information required for delivery or collection.
The contract is formed once:
1. the shopping cart has been confirmed;
2. these Terms have been accepted;
3. payment has been approved;
4. Nina Swim has sent an order confirmation.
The confirmation is sent to the email address provided by the customer.
Nina Swim may suspend or cancel an order in the event of:
- refused payment;
- clearly inaccurate information;
- serious suspicion of fraud;
- abusive use of the Website or payment methods;
- an obvious pricing error;
- product unavailability.
A report or complaint may be filed where serious evidence suggests fraud or another offence.
9. Changes and cancellations before dispatch
The customer may request a change or cancellation provided that the order has not yet been handed to the carrier.
For store collection orders, cancellation may be requested before the products have been collected.
Requests must be sent promptly to contact@ninaswimwear.com, quoting the order number.
Nina Swim will confirm in writing whether the requested change or cancellation can still be processed.
Once an order has been dispatched, the return procedure set out in these Terms applies.
10. Payment
Online orders must be paid in full at the time of purchase.
The following payment methods are accepted on the Website:
- Visa;
- Mastercard;
- American Express.
Payments are securely processed through Banque de Tahiti’s Systempay solution.
Nina Swim does not retain the customer’s complete banking details.
The account linked to the payment method is charged when the payment is approved.
Where payment is refused or unsuccessful, the order will not be confirmed or will be automatically cancelled.
Payment in instalments is not available.
At The Studio by Nina Swim physical store, payment may be made by Visa, Mastercard, American Express or cash.
11. Order processing
Orders may take up to 7 (seven) business days to prepare from the date payment is confirmed.
Business days are Monday to Friday, excluding public holidays applicable in French Polynesia.
The order processing period is additional to the carrier’s transit time.
During busy periods, collection launches or exceptional closures, a specific processing time may be displayed on the Website before the order is placed.
12. Delivery areas and methods
12.1 Tahiti and Moorea
Delivery is not available in Tahiti or Moorea.
Customers located in Tahiti or Moorea must select free collection from The Studio by Nina Swim.
12.2 Other islands of French Polynesia
Orders are shipped by Air Tahiti air freight, with a proof of dispatch.
The customer is responsible for collecting the parcel in accordance with the carrier’s instructions.
12.3 Metropolitan France, the European Union and other international destinations
Orders are sent by tracked La Poste service.
Delivery remains subject to postal service availability for the relevant destination.
12.4 United States
Nina Swim does not deliver to the United States of America.
Any order containing a United States delivery address may be refused or cancelled and refunded.
13. Delivery charges
Delivery is free for orders with a value of at least XPF 13,000, after any discounts have been applied.
Free delivery is available only for destinations to which Nina Swim offers delivery.
For orders below this amount, delivery charges are displayed in the shopping cart before payment.
Collection from The Studio by Nina Swim is always free.
Customs duties, import taxes, customs clearance fees or administrative charges payable in the destination country are not included in the product prices or delivery charges paid to Nina Swim.
Such charges remain the recipient’s responsibility unless otherwise stated before payment.
Refusing to pay customs duties or taxes does not automatically cancel the order. Return or reshipping charges may be deducted from any refund where permitted by law.
14. Delivery times
Transit times depend on the destination and the carrier.
An estimate is provided on the Website, during checkout, in the dispatch confirmation or by the carrier.
Unless the customer has expressly accepted another timeframe, Nina Swim will deliver within the announced period and, where no specific period is given, without undue delay.
Customs procedures, administrative checks and busy carrier periods may extend delivery times.
In the event of a significant delay, the customer must contact contact@ninaswimwear.com so that the shipment can be investigated.
The customer’s mandatory rights in the event of late delivery remain fully applicable.
15. Collection from The Studio by Nina Swim
Free store collection is available for all orders.
Collection address:
THE STUDIO by Nina Swim
Centre Vaima, First Floor,
Above Beauty Success
98714 Papeete, Tahiti
Usual opening hours:
- Monday to Friday: 9:30 a.m. to 4:30 p.m.;
- Saturday: 9:30 a.m. to 12:30 p.m.
The customer must wait until receiving confirmation that the order is ready before visiting the store.
The order confirmation and, where necessary, proof of identity may be requested upon collection.
Opening hours may occasionally change. The hours displayed on the Website or communicated before collection will apply.
16. Transfer of risk
Where the carrier is offered or selected by Nina Swim, the risk of loss or damage remains with Nina Swim until the customer, or a third party appointed by the customer other than the carrier, takes physical possession of the parcel.
Where the customer independently appoints a carrier that was not offered by Nina Swim, the risk may transfer to the customer once the parcel is handed to that carrier, in accordance with applicable law.
17. Incorrect address, unclaimed parcel or returned parcel
The customer must carefully check the delivery address before payment.
Where a parcel is returned to Nina Swim due to:
- an incorrect or incomplete address;
- the recipient’s absence;
- failure to collect the parcel within the carrier’s deadline;
- unjustified refusal of the parcel;
- non-payment of customs duties or taxes;
the customer may choose:
- free collection from The Studio by Nina Swim;
- or reshipping after paying the new delivery charges and any costs charged to Nina Swim.
The original delivery charges are not refunded unless mandatory law provides otherwise.
18. Lost parcels
Where a parcel has not been delivered or tracking has stopped updating for an abnormal period, the customer must contact Nina Swim.
Nina Swim will open an investigation with the carrier.
The customer must provide any information or declaration reasonably required for the investigation.
Where the parcel is confirmed as lost, Nina Swim will offer, depending on product availability and the customer’s rights:
- reshipment;
- a replacement product accepted by the customer;
- a refund;
- or store credit expressly accepted by the customer.
19. Parcel or product damaged during delivery
The customer is encouraged to inspect the parcel immediately upon receipt.
Where visible damage exists, the customer should, whenever possible:
- make detailed reservations to the carrier;
- retain the parcel, packaging and labels;
- photograph the parcel before opening it;
- photograph the damaged products.
The customer must contact Nina Swim within 7 (seven) days of receipt at contact@ninaswimwear.com providing:
- the order number;
- a description of the problem;
- photographs of the parcel and product;
- any document or evidence provided by the carrier.
This notification period helps Nina Swim process the claim but does not reduce any mandatory legal rights.
20. Return right for online orders
Nina Swim grants all customers 14 (fourteen) calendar days from receipt of the order to request a return, without having to provide a reason.
Where products from the same order are delivered separately, the period begins when the last product is received.
The customer must notify Nina Swim before the period expires by emailing contact@ninaswimwear.com or by using the withdrawal form at the end of these Terms.
The customer then has 14 (fourteen) calendar days to send the returned product.
This contractual return policy does not reduce any mandatory withdrawal or return rights available under the law of the customer’s country of residence.
21. Return conditions
To be accepted under Nina Swim’s commercial return policy, the product must be:
- unworn;
- unused;
- unwashed;
- unaltered;
- returned with all tags attached;
- returned in its original packaging;
- complete and in perfect resale condition;
- free from odours, stains, make-up, deodorant, perfume, sunscreen, oil, dirt or animal hair.
Swimwear must be tried on over underwear.
The hygiene protection must remain attached, intact and must not have been removed or repositioned.
For hygiene reasons, swimwear with a removed, damaged or repositioned hygiene protection may be refused, subject to any mandatory consumer rights that cannot legally be excluded.
The customer is responsible for any reduction in value resulting from handling beyond what is necessary to check the nature, characteristics, size and fit of the product.
22. Return address and procedure
Postal returns must be sent to:
Nina SAUCET – Nina Swim
PO Box 44805
98713 Papeete
Tahiti, French Polynesia
Before returning a product, the customer must contact contact@ninaswimwear.com to receive instructions and confirm the product’s eligibility.
The customer must use a tracked shipping service and retain proof of posting.
Returns may also be dropped off at The Studio by Nina Swim during opening hours.
23. Return and reshipping charges
Where the return is due to a change of mind or a sizing error made by the customer:
- return shipping is paid by the customer;
- the cost of sending an exchanged product is also paid by the customer;
- free store collection may be selected for the exchanged product.
Where the return results from:
- an error made by Nina Swim;
- receipt of a product different from the product ordered;
- a lack of conformity;
- or a defect covered by a mandatory legal warranty;
the necessary return and reshipping costs are covered by Nina Swim in accordance with applicable law.
Nina Swim may provide a prepaid label or refund reasonable shipping charges upon receipt of evidence of payment.
Where the reimbursement is offered purely as a commercial gesture and is not legally required, Nina Swim may offer store credit for the shipping charges with the customer’s agreement.
24. Exchange, store credit or refund
For a return accepted under the commercial return policy, the customer may request:
- an exchange, subject to availability;
- store credit for use on the Website or in the physical store under the stated conditions;
- a refund.
Where the requested replacement product is unavailable, Nina Swim will offer another product, store credit or a refund.
Where an exchanged product is sent by La Poste or Air Tahiti air freight, the new delivery charges are paid by the customer, except in the event of an error by Nina Swim or the application of a mandatory legal warranty.
25. Refunds
Refunds are processed after the returned products have been received and inspected, or after proof of dispatch has been provided where required by law.
Where possible, refunds are issued to the original payment method.
The price of the returned products will be refunded.
Original delivery charges are not refunded under Nina Swim’s voluntary commercial return policy.
Where mandatory law requires the refund of standard original delivery charges, such charges will be refunded to the extent required by law. Additional costs resulting from the customer choosing a more expensive delivery option than the standard option are not refunded.
Nina Swim may withhold the refund until the product has been recovered or proof of dispatch has been provided, whichever occurs first and subject to applicable law.
26. Sale and promotional products
Products purchased on sale or subject to a promotion are final sales under Nina Swim’s voluntary commercial return policy.
They cannot be returned or exchanged solely because of a change of mind or customer sizing error, unless Nina Swim exceptionally agrees otherwise.
This restriction does not limit:
- mandatory legal warranties;
- rights relating to defective or non-conforming products;
- any mandatory withdrawal right available to the customer.
27. Gift cards
Gift cards are valid for 6 (six) months from their date of issue.
They:
- are non-refundable;
- cannot be exchanged for cash;
- cannot be used to purchase another gift card;
- cannot be combined with a promotional code unless otherwise stated.
A lost, stolen or unauthorised gift card may not be replaced where Nina Swim is unable to verify the remaining balance or the beneficiary’s identity.
Mandatory legal rights remain applicable.
28. Shells loyalty programme
Customers may earn Shells on online and in-store purchases in accordance with the current loyalty programme scale.
Shells:
- may only be redeemed at The Studio by Nina Swim physical store;
- cannot be redeemed directly on the Website;
- do not expire;
- are non-transferable;
- have no cash value;
- cannot be sold.
Where an order that generated Shells is cancelled or refunded, the corresponding number of Shells will be deducted proportionally.
Nina Swim may correct a balance in the event of an obvious technical error after informing the customer.
Future changes to the programme will not retroactively cancel a benefit that has already been validly redeemed.
29. Non-conforming product, order error or manufacturing defect
The customer is encouraged to report any visible defect, incorrect product, incorrect size sent or missing item within 7 (seven) days of delivery.
The request must be sent to contact@ninaswimwear.com and include:
- the order number;
- a detailed description;
- photographs;
- any other information relevant to the assessment.
Where the error or defect is confirmed, Nina Swim will prioritise replacing the product.
Where replacement is impossible or cannot be completed within a reasonable period, the customer may be entitled, depending on applicable law, to:
- a full or partial refund;
- a price reduction;
- or store credit only where expressly accepted by the customer.
The seven-day commercial notification period does not replace or reduce mandatory legal warranties.
30. Mandatory legal warranties
Products benefit from all mandatory legal warranties, including:
- the legal guarantee of conformity;
- the warranty against hidden defects.
The legal guarantee of conformity covers defects existing when the product was delivered and discovered within the period provided by applicable law.
The warranty against hidden defects covers serious defects that were not apparent at the time of purchase, existed at the time of sale and make the product unfit for its intended purpose or substantially reduce its use.
These warranties also apply to sale and promotional products.
Nina Swim cannot impose store credit where the customer is legally entitled to repair, replacement, a price reduction or a refund.
To exercise a warranty, the customer must provide proof of purchase and evidence allowing the defect to be assessed.
31. Exclusions relating to use and care
The following do not constitute a lack of conformity or manufacturing defect where they result from the customer’s use of the product:
- normal wear and tear;
- improper care;
- failure to follow washing instructions;
- machine washing where it is not recommended;
- the use of aggressive cleaning products;
- excessive exposure to chlorine;
- prolonged contact with salt without rinsing;
- sunscreen, oils, self-tanning products or cosmetics;
- external pulling, cutting, tearing or abrasion;
- abnormal use or use contrary to the intended purpose;
- alteration or repair carried out by the customer or a third party.
This provision does not prevent the customer from demonstrating that the damage resulted from a pre-existing defect covered by a mandatory legal warranty.
32. Customer accounts
A customer account is not required to place an order.
Where an account is created, the customer must provide accurate and current information.
The customer is responsible for keeping their login details and password confidential and for all activity carried out through the account.
Any unauthorised use must be promptly reported to contact@ninaswimwear.com
Nina Swim may suspend an account in the event of fraudulent or abusive use or conduct affecting the Website’s operation.
33. Intellectual property
The Website, Nina Swim brand, logos, photographs, videos, designs, prints, models, text, product pages, graphic elements and content are protected by intellectual property laws.
Any reproduction, use, modification, distribution or exploitation, in whole or in part, without Nina Swim’s prior written permission is prohibited, except for strictly private use permitted by law.
Purchasing a product does not transfer any intellectual property rights to the customer.
34. Website operation
Nina Swim takes reasonable steps to keep the Website accessible and operating correctly.
The Website may nevertheless be temporarily unavailable due to maintenance, updates, technical problems, security requirements or circumstances outside Nina Swim’s control.
Nina Swim does not guarantee that the Website will always be uninterrupted or error-free.
No limitation in these Terms applies where it would exclude liability that cannot legally be excluded.
35. Liability
Nina Swim is responsible for the proper performance of its contractual obligations to the extent required by applicable law.
Nina Swim is not responsible for:
- inaccurate information provided by the customer;
- bank charges or exchange rates applied by the customer’s bank;
- use of a product contrary to its intended purpose or care instructions;
- indirect losses that could not reasonably have been foreseen when the order was placed;
- events of force majeure.
These Terms do not limit mandatory consumer rights or Nina Swim’s liability for any fault, damage or obligation that cannot legally be excluded.
36. Force majeure
Neither party will be liable for delay or non-performance caused by an event reasonably beyond its control and meeting the legal requirements of force majeure under applicable law.
Depending on the circumstances, such events may include:
- natural disasters;
- cyclones;
- fires;
- conflicts;
- general strikes;
- administrative closures;
- major transport interruptions;
- widespread telecommunications failures;
- measures taken by public authorities.
The affected party must inform the other party as soon as reasonably possible.
37. Personal data and cookies
Personal data is processed in accordance with the Privacy Policy available on the Website.
The Website uses tools connected with:
- Odoo;
- payments;
- Google Analytics;
- Meta Pixel;
- newsletters;
- abandoned cart reminders.
Cookies and tracking technologies requiring consent are placed only after the user has expressed a choice, in accordance with applicable law.
Users may change their preferences through the cookie management tool available on the Website.
38. Complaints
Complaints must be sent to:
The customer must provide their identity, order number and a clear description of the request.
Nina Swim aims to respond within a maximum of 7 (seven) business days
The parties agree to first attempt to resolve any dispute amicably.
39. Official DGAE consumer information
For information about consumer rights in French Polynesia, customers may consult the official website of the French Polynesian Directorate-General for Economic Affairs:
https://www.service-public.pf/dgae/consommateurs/
Information about legal warranties:
https://www.service-public.pf/dgae/consommateurs/garanties-legales-et-commerciales/
Information about delivery:
https://www.service-public.pf/dgae/consommateurs/achat-dun-produit-ou-service/livraison/
40. Governing law and disputes
These Terms are governed by the law applicable in French Polynesia.
This choice of law does not deprive a consumer residing in another country of any mandatory consumer protection provisions applicable to them that cannot be excluded by contract.
In the event of a dispute, the customer must first contact Nina Swim in an attempt to reach an amicable solution.
Where no agreement can be reached, the dispute may be submitted to the competent court under the applicable rules. Nothing in these Terms is intended to impose a court on a consumer where such an assignment would be contrary to their mandatory rights.
41. Severability
Where any provision of these Terms is declared invalid, unlawful or unenforceable, the remaining provisions will continue in force.
The relevant provision will be interpreted or adjusted to the extent necessary to preserve its original purpose while complying with applicable law.
42. Changes to the Terms
Nina Swim may amend these Terms at any time.
The Terms applicable to an order are those accepted by the customer when the order was placed.
Later amendments do not apply retrospectively to orders already concluded, unless mandatory law provides otherwise.
43. Language
These Terms are written in French.
An English translation is provided for the convenience of international customers.
In the event of any difference, ambiguity or conflict between the two versions, the French version will prevail, subject to any mandatory legal provisions applicable to the customer.
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